Enter your admin PIN to manage organizations and API keys.
Run Transcript
💬Chat — Shoppy Bot Support Agent
KB —
Session $0.0000
🤖
Shoppy Bot is ready
Shopify Support powered by Shoppy Bot. Ask anything about orders, payments, shipping, or store management.
💳 How do I process a refund?
🏦 Set up Shopify Payments
🏷️ Create a discount code
📦 Track inventory levels
Period:
Total Runs
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$0.00000 total cost
Satisfaction Rate
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— ratings
Escalation Rate
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— escalations
Avg Cost / Run
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— tokens
🤖 Model Routing
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⚡ Complexity Split
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📊 Usage Quota
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⚡ Recent Agent Runs
Run ID
Model
Tier
Latency
Cost
Escalation
Time
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Sources
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— ready
Total Chunks
—
Indexed segments
Embedded
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Vector indexed
Sources
Add URL
Upload File
📦 Auto Scrape
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Add URL Source
Upload Document to Knowledge Base
Upload internal documents and the bot will learn from them. Supported formats below.
📄
PDF
Text + tables
📝
DOCX
Word docs
📊
CSV / XLSX
Spreadsheets
📃
TXT / MD
Plain text
QUEUED FILES
🌐 Manual Web Scrape
Manually trigger a scrape of your org's help center. Configure the Help Center URL in
Admin → Org Identity → Scrape Configuration. PDF upload is recommended — many help centers block automated scrapers.
Loading scrape config...
Loading approvals...
Active Rules
Add Policy
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New Policy Rule
⚙️ Admin Panel
➕ Create organization
ORG NAME
SLUG
Organizations
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🎭 Org Identity & Prompt Config
Controls bot name, terminology, and which system prompt template is used. Click "Use" on an org above first.
BOT NAME
INDUSTRY
CUSTOMER TERM
AGENT TERM
BRAND CONTEXT
CUSTOM SYSTEM PROMPT (overrides industry template)
🌐 Scrape Configuration
When enabled, admins can manually trigger a scrape. PDF upload is the recommended approach.
HELP CENTER URL (root URL to scrape)
MAX PAGES
📊 Usage Quota — Current Org
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Adjust Limits
DAILY RUN LIMIT
MONTHLY RUN LIMIT
DAILY COST LIMIT (USD)
MONTHLY COST LIMIT (USD)
➕ New prompt variant
VARIANT NAME
TRAFFIC % (0–100)
DESCRIPTION
SYSTEM PROMPT (full markdown)
Active variants
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📋 Audit Log
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Analyzing KB...
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